Terms and Conditions+Refund and Returns Policy

Effective Date: October 27, 2025
Website: https://totalshop.group
Email: albarakabusiness50@gmail.com

1. General Terms

By using the Total Shop website or purchasing from us, you agree to follow these Terms & Conditions along with our Privacy Policy.
If you do not agree with these terms, please do not use our website.

2. Products and Pricing

  • All prices are listed in Bangladeshi Taka (BDT).

  • Prices and availability are subject to change without notice.

  • We aim to provide accurate product descriptions and images, but slight variations may occur.

3. Orders and Payments

  • Orders can only be placed through our official website.

  • Accurate information must be provided during checkout.

  • Payments are securely processed through third-party gateways.

  • Total Shop reserves the right to cancel any suspicious or fraudulent orders.

4. Shipping and Delivery

  • We deliver across Bangladesh through trusted courier partners.

  • Delivery times may vary depending on location and product availability.

  • We are not responsible for delays caused by courier services or unforeseen events.

5. Refund & Return Policy

We prioritize customer satisfaction. If you are not fully satisfied with your purchase, you may request a return or refund under the following conditions:

Return Eligibility

You may return a product if:

  • The item received is defective or damaged.

  • The wrong item was delivered.

  • The return request is made within 3 days of delivery.

Items not eligible for return:

  • Used or damaged by the customer.

  • Items without original packaging or tags.

  • Discounted or clearance items.

Return Process

  1. Contact us via email at albarakabusiness50@gmail.com within 3 days of delivery.

  2. Provide your order number, photos, and reason for return.

  3. Our team will verify eligibility and provide return instructions.

Refund Process

  • Refunds are processed within 5–10 business days after receiving the returned item.

  • Refunds will be issued using the original payment method.

  • Delivery charges are non-refundable, except in cases of defective or wrong items.

Exchange Option

You may exchange the product for another item of equal value (subject to stock availability).

6. Intellectual Property

All content on totalshop.group, including text, logos, and images, is the property of Total Shop and may not be copied or used without written permission.

7. Limitation of Liability

We are not responsible for damages caused by misuse of products, delivery delays, or third-party services.

8. Policy Changes

We reserve the right to update or modify these terms at any time.
All updates will be posted on this page and will be effective immediately.

9. Contact Us

For any questions, concerns, or feedback, please contact us:
📧 Email: albarakabusiness50@gmail.com
🌐 Website: https://totalshop.group